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Tuesday, November 21, 2006

Letter From Delta

Here is the reply to my previous post.

Dear Mrs. [my last name]

Thank you for your e-mail to Delta Air Lines.

Delta Air Lines is disappointed to hear about the removal of the passenger onboard Freedom Airlines Flight 6160. As you may know, they are one of our Delta Connection partners.

Delta supports a mother?s right to breastfeed her baby onboard our aircraft. Please let me assure you that we are working with Freedom Airlines on their investigation of this matter. Following the results of this internal investigation, Delta will work with Freedom (a subsidiary Mesa Air Group) to ensure that their procedures mirror Delta?s service standards.

Please accept our apology for the poor impression, and we welcome further opportunities to be of service.


Lewis Wright
Online Customer Support Desk


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